Manage Notification Methods

From the Cloud interface, you can manage your Space's notification settings as well as allow users to personalize their notification settings.

Manage Space Notification Settings

Prerequisites

To manage Space notification settings, you will need the following:

• A Netdata Cloud account
• Access to Space as an administrator

Available Actions per Notification Method Based on Service Level

Action	Personal Service Level	System Service Level
Enable / Disable	X	X
Edit		X
Delete	X	X
Add multiple configurations for the same method		X

Notes

• For Netdata provided ones, you can't delete the existing notification method configuration.
• Enable, Edit, and Add actions over specific notification methods will only be allowed if your plan has access to those (service classification).

Steps

1. Click on the Space settings cog (located above your profile icon).
2. Click on the Alerts & Notifications tab on the left-hand side.
3. Click on the Notification Methods tab.
4. You will be presented with a table of the configured notification methods for the Space. You will be able to:
   1. Add a new notification method configuration.
      • Choose the service from the list of available ones. The available options will depend on your subscription plan.
      • You can optionally provide a name for the configuration so you can refer to it.
      • You can define the filtering criteria, regarding which Rooms the method will apply, and what notifications you want to receive (All Alerts and unreachable, All Alerts, Critical only).
      • Depending on the service, different inputs will be present. Please note that there are mandatory and optional inputs.
        • If you have doubts on how to configure the service, you can find a link at the top of the modal that takes you to the specific documentation page to help you.
   2. Edit an existing notification method configuration. Personal level ones can't be edited here, see Manage User Notification Settings. You will be able to change:
      • The name provided for it
      • Filtering criteria
      • Service-specific inputs
   3. Enable/Disable a given notification method configuration.
      • Use the toggle to enable or disable the notification method configuration.
   4. Delete an existing notification method configuration. Netdata provided ones can't be deleted, e.g., Email.
      • Use the trash icon to delete your configuration.

Manage User Notification Settings

Prerequisites

To manage user-specific notification settings, you will need the following:

• A Cloud account
• Access to, at least, a Space

Note: If an administrator has disabled a Personal service level notification method, this will override any user-specific setting.

Steps

1. Click on the User notification settings shortcut on top of the help button.
2. You are presented with:
   • The Personal service level notification methods you can manage.
   • The list of Spaces and Rooms inside those where you have access to.
3. On this modal you will be able to:
   1. Enable/Disable the notification method for you; this applies across all Spaces and Rooms.
      • Use the toggle to enable or disable the notification method.
   2. Define what notifications you want per Space/Room: All Alerts and unreachable, All Alerts, Critical only, or No notifications.
   3. Activate notifications for a Room you aren't a member of.
      • From the All Rooms tab, click on the Join button for the Room(s) you want.