Skip to main content

Sign in with email, Google, or GitHub

You can sign in to Netdata through one of three methods: email, Google, or GitHub. Email uses a time-sensitive link that authenticates your browser, and Google/GitHub both use OAuth to associate your email address with a Netdata Cloud account.

No matter the method, your Netdata Cloud account is based around your email address. Netdata Cloud does not store passwords.

Email#

To sign in with email, visit Netdata Cloud, enter your email address, and click the Sign in by email button.

Verify your email!

Click the Verify button in the email to begin using Netdata Cloud.

To use this same Netdata Cloud account on additional devices, request another sign in email, open the email on that device, and sign in.

Don't have a Netdata Cloud account yet?#

If you don't have a Netdata Cloud account yet you won't need to worry about it. During the sign in process we will create one for you and make the process seamless to you.

After your account is created and you sign in to Netdata, you first are asked to agree to Netdata Cloud's Privacy Policy and Terms of Use. Once you agree with these you are directed through the Netdata Cloud onboarding process, which is explained in the Netdata Cloud quickstart.

Troubleshooting#

You should receive your sign in email in less than a minute. The subject is Verify your email! and the sender is [email protected] via sendgrid.net.

If you don't see the email, try the following:

  • Check Netdata Cloud status for ongoing issues with our infrastructure.
  • Request another sign in email via the sign in page.
  • Check your spam folder.
  • In Gmail, check the Updates category.

You may also want to add [email protected] to your address book or contacts list, especially if you're using a public email service, such as Gmail. You may also want to whitelist/allowlist either the specific email or the entire app.netdata.cloud domain.

Google and GitHub OAuth#

When you use Google/GitHub OAuth, your Netdata Cloud account is associated with the email address that Netdata Cloud receives via OAuth.

To sign in with Google or GitHub OAuth, visit Netdata Cloud and click the Continue with Google/GitHub or button. Enter your Google/GitHub username and your password. Complete two-factor authentication if you or your organization has it enabled.

You are then signed in to Netdata Cloud or directed to the new-user onboarding if you have not signed up previously.

Reset a password#

Netdata Cloud does not store passwords and does not support password resets. All of our sign in methods do not require passwords, and use either links in emails or Google/GitHub OAuth for authentication.

Switch between sign in methods#

You can switch between sign in methods if the email account associated with each method is the same.

For example, you first sign in via your email account, [email protected], and later sign out. You later attempt to sign in via a GitHub account associated with [email protected]. Netdata Cloud recognizes that the two are the same and signs you in to your original account.

However, if you first sign in via your [email protected] email account and then sign in via a Google account associated with [email protected], Netdata Cloud creates a new account and begins the onboarding process.

It is not currently possible to link an account created with [email protected] to a Google account associated with [email protected].

What's next?#

If you haven't already onboarded to Netdata Cloud and connected your first nodes, visit the get started guide.

Reach out

If you need help after reading this doc, search our community forum for an answer. There's a good chance someone else has already found a solution to the same issue.

Documentation

Community

Last updated on