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View Plan & Billing

This section outlines how to view and manage your Space's plan, billing settings, and usage from the Netdata Cloud interface.

Prerequisites

  • A Netdata Cloud account
  • Admin or Billing user access to the Space

Steps

View Current Plan, Billing Options, and Invoices

  1. Navigate to Space settings (the cog above your profile icon).
  2. Select the Plan & Billing tab.
  3. You'll see:
    • Credit amount, if applicable, usable for future invoices or subscription changes. More on this at Plan changes and credit balance.
    • Billing email linked to your subscription, where all related notifications are sent.
    • A link to the Billing options and Invoices in our billing provider's Customer Portal, where you can:
      • Manage subscriptions and payment methods.
      • Update billing information such as email, address, phone number, and Tax ID.
      • View invoice history.
    • The Change plan button, showing details of your current plan with options to upgrade or cancel.
    • Your Usage chart, displaying daily and period counts of live nodes and how they relate to your billing.

Update a Subscription Plan

  1. In the Plan & Billing tab, click Change plan to see:
    • Billing frequency and committed nodes (if applicable).
    • Current billing information, which must be updated through our billing provider's Customer Portal via Change billing info and payment method link.
    • Options to enter a promotion code and a breakdown of charges, including subscription total, applicable discounts, credit usage, tax details, and total payable amount.

Note

  • Checkout is performed directly if there's an active plan.
  • Plan changes, including downgrades or cancellations, may impact notification settings or user access. More details at Plan changes and credit balance.

FAQ

What Payment Methods are Accepted?

Netdata accepts most major Credit/Debit Cards and Bank payments through Stripe and AWS, with more options coming soon.

What Happens if a Renewal Payment Fails?

If payment fails, attempts will be made weekly for 15 days. After three unsuccessful attempts, your Space will switch to the Community plan. Notification methods not supported by the Community plan will be disabled after 24 hours.

Which Currencies Do You Support?

Currently, we accept US Dollars (USD). Plans to accept Euros (EUR) are in the works but without a set timeline.

Can I Get a Refund?

Refunds are available if you cancel your subscription within 14 days of purchase. Request a refund via [email protected].

How Do I Cancel My Paid Plan?

Cancel your plan anytime from the Plan & Billing section by selecting 'Cancel Plan' or switching to the Community plan.

How Can I Access My Invoices/Receipts?

Find all your invoicing history under Billing Options & Invoices in the Plan & Billing section.

Why Do I See Two Separate Invoices?

Two invoices are generated per plan purchase or renewal:

  • One for recurring fees of the chosen plan.
  • Another for monthly "On-Demand - Usage" based on actual usage.

How is the Total Before Tax Value Calculated on Plan Changes?

The total before tax is calculated by:

  1. Calculating the residual value from unused time on your current plan.
  2. Deducting any applicable discounts.
  3. Subtracting credit from your balance, if necessary.
  4. Applying tax to the final amount, if positive. Negative results adjust your customer credit balance.

Note

A move to single-invoice billing is expected in the future, although a specific timeline is not set.


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